TreasuryDirect for...

  • Individual
    • Learn about purchasing & holding Treasury Securities
    • Set up an online account
  • Institutional
    • Access data & rules on securities auctions
    • Obtain information about Treasury securities
  • Government
    • Invest through the Federal Investments program
    • Purchase & manage SLGS
    • Borrow from the Treasury or liquidate securities

Help for Users Having Problems Accessing TreasuryDirect

Internet Explorer Users

Many customers running on Windows XP Service Pack 2 are unable to access their TreasuryDirect accounts and are receiving the error message "Internet Explorer cannot display the web page".

If you receive this message when:

  • you are attempting to log in and select “letter” on the TreasuryDirect Applications page in response to the question, “Does your account number begin with a letter or a number?”,
  • you select “TreasuryDirect”  under “Open an Account” on the TreasuryDirect.gov home page,

- AND the gold padlock symbol does not appear at the top of your screen, here is how you can correct the problem:

After you install it, you will be able to access your account using the Internet Explorer browser. If you have any further problems or questions, please call 304-480-7711 and select menu option 2. Our office hours are 8:00 a.m. and 4:30 p.m., Monday through Friday.

Safari Users

If you are using Safari and receive the message "Safari can't verify the identity of the website www.treasurydirect.gov&#34", simply click "Continue" and then you will be able to access your account.

Clicking “Continue” will not put your computer at risk.