If You Need Help Downloading...
General Note for all Users:
While most of our pages can be viewed through a web browser, some files require additional software programs to view. More information on the various plug-ins and viewers needed to use all of our content can be found on our Plug-ins and Viewers page.
Dial-up Modem Users:
Downloading difficulty can arise from a poor connection to the Internet. Note that your computer can indicate you have a high connection speed, and yet still have a poor connection. Try disconnecting and then reconnecting. It is also possible the Internet is experiencing a high level of congestion at the particular time you try to download. Your local Internet Service Provider (ISP) might also be experiencing a high load on its servers. In either case, simply try the download at a different time of day. If you consistently have success downloading from other sites, but not ours then it is possible your ISP has our routing table entry listed incorrectly. In this case, please email firstname.lastname@example.org and indicate the name and phone number of your ISP.
If you are using a network connection to the Internet you are probably behind a firewall. To resolve downloading problems, first check with your network\firewall technical support staff to ensure they have not restricted access or are experiencing internal network problems. For security reasons some corporations and government agencies limit access or block it completely. If you have success downloading from other sites but not ours, please have someone on your technical support staff email email@example.com regarding the problem.
Special Instructions for Downloading Savings Bond Value Files
IMPORTANT: Do not use the left mouse to click on the download link for Savings Bond Value files. This may cause the file to load inside your web browser. Follow this procedure:
- Find the file you want and position the mouse pointer over it.
- Click on the link using the RIGHT mouse button (MAC users should hold down the CONTROL key and click).
- From the menu which appears choose "Save Link As" if using Netscape or "Save Target As" if using Internet Explorer.
- When the Save As... dialog box appears, choose a location on your hard drive and then click on the Save button.